Digital assistants offer an innovative way to make complex software applications more user-friendly and efficient. They enable intuitive interaction, simplify workflows and help users to access important information and functions more quickly. The aim is to use modern AI technologies such as chatbots to provide dialog-based, intuitive support for both tech-savvy and less experienced users.

Many software applications are characterized by extensive functionalities. This is often accompanied by increased complexity. This complexity often leads to

• New users need a long training period to be able to use the software effectively.
• Experienced users spend more time navigating and searching for specific functions or information.
• routine tasks have to be performed manually and are time-consuming, which limits efficiency.

The challenge is to optimize the user experience and accelerate workflows through intelligent support.

Digital assistants, based on modern AI technologies such as language models and knowledge databases, offer a customized solution to these challenges. Our approaches include:

• Natural language interaction: With the help of advanced language models such as GPT-4o, user queries are analyzed and answered precisely.
• Knowledge databases for context-related answers: An external database enables the assistants to provide context-related information dynamically.
• Automation of routine tasks: Digital assistants provide support for repetitive tasks such as filling out forms, generating reports or retrieving information.
• Seamless integration: Intelligent assistance systems can be integrated into existing software applications via APIs and seamlessly adapted to the working environment.

Significant optimization potential can be exploited through the use of digital assistants:

• Reduced training times: New users become familiar with the software more quickly and can use it productively.
• Automation: Routine tasks can be largely automated, saving time and resources.
• Improved user-friendliness: Users can find answers to questions and access relevant functions more quickly without having to navigate through complex menus manually.
• Context-related support: Assistants provide precise answers that are tailored to the specific context of the query.